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Return Policy

We want you to be completely satisfied with your purchase! If something isn’t quite right, we’re here to help.

🕒 Returns & Timeframe

• To be eligible for a return, customers must contact us within 30 days of delivery.

• Items must be unused, unwashed, and in original condition.

• Return shipping costs are the responsibility of the customer.

🚚 Return Shipping

• Customers are responsible for the cost of return shipping.

• We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.

• Once your return is received and inspected, we will issue a refund to your original payment method (excluding original shipping costs).

❌ Non-Returnable Items

We do not accept returns on:

• Worn or washed items

• Custom or personalized items

• Clearance or final sale items

• Gift cards

💌 Start a Return

To begin a return, please email us at [your email address] with your:

• Order number

• Reason for return

• Any photos if applicable

We’ll respond within 1–2 business days with next steps.

Shipping & Processing Time

We aim to get your order to you as quickly and carefully as possible! Because each item is made to order, we take time to ensure quality from start to finish.

⏳ Processing Time

• Orders are typically processed within 3–5 business days.

• During high-volume seasons (holidays, launches, etc.), processing may take up to 7 business days.

📦 Shipping Time

• Standard Shipping (U.S.): 3–5 business days

• Expedited Shipping: Available at checkout (if applicable)

• Tracking information will be provided as soon as your order ships.

Frequently Asked Questions (FAQ)

1. What sizes do you offer?

Our apparel comes in a range of sizes to accommodate everyone. Each product listing includes a detailed size chart to help you choose the perfect fit. If you’re between sizes or need assistance, feel free to contact us before placing your order.

2. How should I care for my apparel to ensure longevity?

To maintain the quality and longevity of your garment:

• Machine wash cold, inside-out, with like colors.

• Use a gentle cycle with mild detergent.

• Tumble dry low or hang-dry for best results.

• Do not bleach.

• Do not iron directly on the design.

3. Do you accept returns or exchanges?

As each item is made to order, we typically do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect. Please review our detailed return policy in the shop policies section for more information.

4. How long will it take to receive my order?

Processing times vary, but most orders are prepared within 3–5 business days. Shipping times depend on your location and the shipping method selected at checkout. Once your order is shipped, you’ll receive a tracking number to monitor its progress.

5. Do you offer international shipping?

Currently, we ship within the United States. We’re exploring options to expand our shipping destinations in the future.

6. Can I customize a design or request a custom order?

At this time, we do not offer custom designs or personalized orders. However, we’re always open to feedback and suggestions for future designs. Feel free to reach out with your ideas!

7. What should I do if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We’ll work promptly to resolve the issue.

8. Do you offer gift wrapping or include invoices with pricing?

We do not offer gift wrapping services at this time. Our packing slips do not include pricing, making them suitable for gifting.

9. How can I stay updated on new designs and promotions?

Follow us on Instagram (@ceasenot) and Facebook for the latest updates, promotions, and new product releases.

10. How can I contact you with further questions?

If you have additional questions or need assistance, please send us a message to andrew@ceasenot.com.